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PRIVACY

Your privacy is important to us at Livingspace, and we strive to keep your personal information confidential. By ensuring that you are aware of and understand our Privacy Policy, we can provide you with better service. Please review our Store Policy page to learn how we handle your personal information.

STORE POLICY

Please review our Store Policy page for more information.

PASSWORDS

If you have forgotten your password just send us an email to eshop@livingspace.com, or go to My Account and enter your email address to have your password sent to you.

HOW DO I LOG OUT OF MY ACCOUNT?

If you wish to log out of your account, just go to My Account and click on "If you're not ____________, please click here to log out."

PAYMENT

We currently only accept credit cards as a form of payment: American Express, MasterCard and Visa.

FREE SHIPPING

Free Shipping is available on almost all orders shipped within Canada only. Exceptions may include over-sized items and parts. All Kartell products are also exempt from our Free Shipping offer; due to a mandatory, supplier imposed, "minimum shipping fee". Shipping fee will be added to invoice after the checkout process. If Free Shipping is offered on an item it will be indicated in the products description. Products that qualify for Free Shipping will ship via UPS "Standard" or equivalent only. If an alternate level of shipping (i.e. Expedited or Express) is required by customer Free Shipping will not apply. Please see our Free Shipping page for more information.

RETURNS & EXCHANGES

At Livingspace, your satisfaction is very important to us. We strive to make your shopping experience with us as positive and memorable as possible. If you are unsatisfied with your purchase and would like to return, or exchange it, please review our Store Policy page for more information. If you have any questions please contact us and we will be more than happy to help you with any concerns you may have.

DAMAGE & LOSS

Although we take every precaution to prevent damage or loss to your shipment, such situations can still sometimes occur. If you happen to experience damage or loss in regards to your shipment please contact Livingspace immediately. Livingspace will make every effort to correct the situation as quickly, and conveniently, as possible. Damage & Loss claims will only be accepted by Livingspace within two business days of receipt. Damage & Loss claims reported after two business days of receipt will not be accepted. It is the customer’s responsibility to inspect merchandise immediately upon receipt. Our Damage Policy includes obvious damage and loss as well as concealed damage. Livingspace will replace damaged and lost merchandise, if reported within two business days of receipt, at no cost to the customer (including shipping). Replacement merchandise is subject to applicable product lead times.

STORE CREDIT

Store Credit is valid for one year from date of issue. After one year any unused credit will be forfeited. Store Credit can be used toward any purchase, including shipping costs.

SPECIAL ORDERS

Special Orders are considered any order for product that we do have in stock and is required to be ordered from the manufacturer or supplier. All Special Orders require a minimum 50% deposit to be processed. The remaining balance will be processed prior to order being shipped to customer. Please review our Store Policy page for more information.

ORDER CANCELLATION

All orders cancelled after 24 hours of confirmation (excluding Special Orders, which have a two business day grace period) are subject to a 50% re-stocking fee, as well as any shipping cost incurred by Livingspace related to the order. Please review our Store Policy page for more information.

SALES TAX

Orders shipped to addresses within the province of British Columbia are subject to PST (Provincial Sales Tax) and GST (Goods & Services Tax). Orders shipped to addresses outside of British Columbia, but within Canada are subject to GST only, except orders shipped the Maritime Provinces (New Brunswick, Nova Scotia, Newfoundland and Labrador) which are subject to HST (Harmonized Sales Tax). Orders shipped to addresses outside of Canada are not subject to any sales taxes, but may be subject to applicable import duties, taxes and/or fees (see “Duties & Taxes” below).

INTERNATIONAL ORDERS (outside of Canada/USA)

We currently do not offer online sales to International customers. Customers not located in the Canada or the USA should contact us regarding the purchasing of our products and shipping rates prior to using this site.

DUTIES & TAXES

Orders shipped to address outside of Canada are not subject to any sales taxes, but may be subject to applicable import duties, taxes and/or fees. Any such import duties, taxes and/or fees are solely the responsibility of the purchaser and are not included in the price of the product and/or any shipping charges. Please review our Store Policy and Shipping pages for more information.

CONTRACT & TRADE SALES

Livingspace is pleased to act as a comprehensive resource centre for architects, interior designers, contractors and other trade professionals for both residential and commercial projects. Please see our Trade Sales page, or contact us for more information.

PRODUCT SHIPPING RESTRICTIONS

Due to certain supplier restrictions, we are unable to ship some products outside of Canada. Products currently with such restrictions include all Herman Miller products. All other brands are available to ship outside of Canada. Please contact us for more information.

DELIVERY/LEAD TIMES

“In Stock” items usually ship within 3 business days of receiving the order. Lead times for “Drop Ship” items (products that ship directly from supplier to customer), and “Special Order” items (product that is not usually stocked by Livingspace and is specially ordered for customer), are based on information provided by the manufacturers or suppliers. Please review our Store Policy or Shipping pages for more information.

LOCAL PICKUP

We do offer local pickup of orders from our Vancouver warehouse. If you would like to arrange pickup of your order, please contact us in advance of purchase, or request “local pickup” in the “Comments” box during the checkout process. You will be contacted when your order is ready for pick up, and a day/time will be arranged at your convenience. Please review our Store Policy and Shipping pages for more information.

SHIPMENT TRACKING

Whenever possible, we will provide you with information necessary to track your shipment once it has been shipped. This may include a link to the shipping company’s website and/or their phone number, as well as a tracking and/or reference number of your shipment. You may also login to your account to find information regarding your order. Information provided from these sources is the most up-to-date information available, and is the same information that is available to us. Therefore, tracking the package yourself is usually quicker, and more convenient, than calling us first.

SHOWROOM

Our 12,000 square foot showroom is located in beautiful Vancouver, British Columbia, just minutes from Downtown. Click here to get directions. Please see our Contact Us page for more information.

INVENTORY

We do not stock all the products we offer, and the products we offer online are only a fraction of what we have available to us. Also, our online inventory is separate from our in-store inventory, so please do not expect to see all the products we offer online in our "bricks-and-mortar" store. If there is something you are looking for, or it shows as "Not in Stock", please contact us and maybe we can help you find it.

ADDITIONAL HELP

If you cannot find the information you are looking on our site, please feel free to contact us.