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Shipping

SHIPPING OVERVIEW

“In Stock” items usually ship within three business days of receiving the order. Lead times for “Drop Ship” items (product that ships directly from supplier to customer), and “Special Order” items (product that is not in stock and is specially ordered for customer), are based on information provided by manufacturer or supplier.

All lead times are noted in the product descriptions. “Drop Ship” and “Special Order” lead times are estimates only, and are subject to change without notice.

Livingspace will not be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery.

Delivery dates cannot be guaranteed. If you must receive your order by a specific date, please contact us in advance to see if special arrangements can be made.

As the products we sell are either “In Stock”, “Drop Ship” or “Special Order”, the items in your order may ship and be delivered separately. All "In Stock" items will be shipped together.

Your “Ship To Address" can be different than your “Billing Address", but if you are purchasing multiple items and require multiple shipping addresses you must make individual purchases for each shipping address.

We do not ship to PO Boxes under any circumstances.

All orders require a signature upon delivery as proof of receipt.

Customers must be available to accept their shipment at time of delivery. If a shipment becomes undeliverable, and any extra expenses are incurred and/or shipment is returned to sender, the customer will be held responsible for any such extra costs associated with the undeliverable shipment as well as all costs to re-ship the order.

FREE SHIPPING! *

Free shipping is available on most orders shipped within Canada only  Orders must total $100.00 or more before applicable taxes and or shipping and handling costs to be eligible for our Free Shipping offer. Orders that total less than $100.00 will be subject to a shipping/handling fee up to $20.00. Please see our Free Shipping page for more information.
 
Exceptions may include some over-sized items, parts, light bulbs, Gift Certificates, "Clearance & Specials" items, and shipments to rural areas.
 
All Kartell and Richard Schultz products are also exempt from our Free Shipping offer; due to a mandatory, supplier imposed, "minimum shipping fee". This shipping fee will be added to your invoice after the checkout process.
 
If an item is eligible for free shipping it will be indicated in the product description.
 
Products that qualify for free shipping will ship via UPS "Standard" or equivalent only, depending on destination, size and weight.
 
If an alternate method, or level, of shipping (e.g. Expedited or Express) is required please contact us, or mention it in the "Comments" box during checkout, and we will contact you with shipping rates as the free shipping offer will therefore not apply. In order to receive free shipping, orders must be shipped “complete”.
 
If there are "out of stock" or "back ordered" items in your order, we will wait for all items to arrive at our warehouse before shipping them to you, in order for you to receive Free Shipping. We do not do "partial shipments" with our Free Shipping offer. If you require an order to be shipped partially, please contact us in advance and we will advise you of the shipping costs.

SHIPPING METHODS

Most items ship via UPS Standard unless otherwise specified. Some products may not be shippable via UPS, and may require an alternative method. These products may include larger heavier items, which will usually ship via a "Freight" company. All shipping methods are “To Door” or “Curbside Delivery” level of service, unless otherwise specified.
Please do not expect “In-Home” delivery service, unless specific arrangements have been made. “In-Home” delivery service requires specific rate quotes. Please contact us in advance of purchase to confirm if alternative shipping methods are available for your area and to receive a rate quote.

Customers must be available to accept their shipment at time of delivery. If a shipment becomes undeliverable, and any extra expenses are incurred and/or shipment is returned to sender, the customer will be held responsible for any such extra costs associated with the undeliverable shipment as well as all costs to re-ship the order.

LOCAL PICKUP

We do offer local pickup of orders from our Vancouver warehouse. If you would like to arrange pickup of your order, please contact us in advance of purchase, or request “local pickup” in the “Comments” box during the checkout process. You will be contacted when your order is ready for pick up, and a day/time will be arranged at your convenience.

ASSEMBLY/INSTALLATION & UNPACKING/PACKING MATERIALS

Some items may require assembly and/or installation. Assembly and/or installation are not included in the price of the product or any shipping charges, unless otherwise specified. Any assembly and/or installation are the responsibility of the customer. Customers are also responsible for the unpacking, and removal of packaging and/or other materials, related to their shipment, unless otherwise specified.

If you require assembly, unpacking, and/or removal of packaging material (commonly referred to as “White Glove Service”) please contact us in advance to confirm if this type of service is available in your area and to receive a rate quote.

TAXES & DUTIES

Orders shipped to addresses within the province of British Columbia are subject to PST (Provincial Sales Tax) and GST (Goods & Services Tax). Orders shipped to addresses outside of British Columbia, but within Canada are subject to GST only, except for the Maritime Provinces (Nova Scotia, New Brunswick, Newfoundland and Labrador) which are subject to HST (Harmonized Sales Tax).

Orders shipped to an address outside of Canada are not subject to any sales taxes, but may be subject to applicable import duties, taxes and/or brokerage fees. Any such import duties, taxes and/or brokerage fees are solely the responsibility of the purchaser and are not included in the price of the product or any shipping charges.

For more information on importing goods into your country please contact the appropriate agency or service in your area.

INTERNATIONAL ODERS (outside of Canada/USA)

We currently do not offer online sales to International customers. Customers not located in the Canada or the USA should contact us regarding the purchasing of our products and shipping rates prior to using this site.

PRODUCT SHIPPING RESTRICTIONS

We are currently unable to ship Herman Miller products outside of Canada , due to restrictions set by the manufacturer. All other brands are available to ship outside of Canada.

SHIPMENT TRACKING

Whenever possible, we will provide you with information necessary to track your shipment once it has been shipped. This may include a link to the shipping company’s website and/or their contact information, as well as a tracking and/or reference number of your shipment. You may also login into your account to find information regarding your order. Information provided from these sources is the most up-to-date information available, and is the same information that is available to us. Therefore, tracking the package yourself is usually quicker, and more convenient for you, than calling us first.

DAMAGE & LOSS

Although we make every effort to ensure your purchase arrives to you safely, damage and loss can still sometimes occur. If you receive a damaged shipment, or believe you are missing something, please contact us immediately. You are also required to retain all packaging related to the damaged items for possible inspection and return shipping. If you are able to take digital photos of the damaged items, and packaging, this is helpful when processing a damage claim with the delivery company.

Damage must be reported to Livingspace within two business days of receipt. Damage claims reported after two business days of receipt of shipment will not be accepted.

We recommend inspecting your shipment immediately upon receipt to ensure there is no damage. If inspection is not possible upon receipt, but you suspect damage or there is damage to the package (i.e. crushed, torn, creased or opened) please make sure that a note of "received damaged" or “possible damage” is recorded when signing for your shipment. This is also important, and helpful, when processing a damage claim.

We will always strive to make your shopping experience with us as pleasurable and positive as possible. If there are any problems with your order, from the ordering process to the delivery, we will do what we can to make things right as quickly and smoothly as possible.

PACKAGING

Livingspace recycles shipping materials in an effort to minimize waste produced by the company. Please recycle the packaging that you receive from us whenever possible.