At this time shop.livingspace.com only delivers to addresses within Canada. All sales are in Canadian Dollars.
Standard Free Shipping
- Free shipping within Canada is offered on all orders over $100 + taxes. Federal and Provincial Taxes are based on the provincial ship to address.
- Most items ship direct from the manufacturers facilities and are shipped by designated freight carriers depending on the ship to address. Items being shipped to remote areas will require an additional surcharge and will be discussed prior to processing your order. PO Box addresses are not acceptable for freight deliveries.
- Curbside delivery is offered with free shipping unless “White Glove Service” is requested. This means you are responsible for bringing the goods inside your home and unpackaging your shipment. White Glove Service can be arranged in most cities. Please contact us at firstname.lastname@example.org to receive a quotation for White Glove Service.
- A tracking number will be provided when the order has shipped. It is the responsibility of the customer to ensure the shipment is securely received. We strongly recommend adding a signature request for a $10 fee. If your shipment is stolen and a signature request was not added to your order Livingspace takes no responsibility and your order will not be reimbursed. If your order is stolen and a signature was requested Livingspace will work with the shipper and re-ship your order as quickly as possible.
- If a shipment is returned because the customer was unavailable to accept delivery, the customer must pay the return shipment charges.
- Most items ship flat packed and unassembled from our suppliers. You are responsible for assembling the product unless White Glove Service has been requested.
- All Orders will ship complete unless otherwise requested. To split an order please contact us at email@example.com. Please note a small fee will apply.
- Prior to opening your package we recommend taking photo’s of your packaging.
White Glove Service
White Glove Service is available for most products. This service includes; inside delivery, unpackaging and assembling the product, product placement and packaging removal and recycling. A scheduled appointment will be coordinated prior to the delivery and will take place Mon-Fri from 7:30AM to 5:00PM. Please contact us at firstname.lastname@example.org to receive a quotation for White Glove Service.
Herman Miller Deliveries
There is a 6 to 12 week lead time for delivery of most custom made Herman Miller orders. All Herman Miller products are delivered directly from Herman Miller’s manufacturing facility. All Herman Miller products are made-to-order and therefore are non-refundable, cannot be changed, returned and/or cancelled.
Herman Millers’ ships their office chairs Please note this is curbside delivery and will not be brought inside your home unless White Glove Service was requested.
All Knoll products are subject to a shipping charge of 7.5% of order value. Minimum charge of $85.00 to Maximum charge of $1,000.00.
There is a 6 to 12 week lead time for delivery of most custom made Knoll orders. All Knoll products are delivered directly from Knoll’s manufacturing facility. All Knoll products are made-to-order and therefore are non-refundable, cannot be changed, returned and/or cancelled.
Please note, this is curbside delivery and will not be brought inside your home unless White Glove Service was requested.
Changes and Cancellations
Changes and Cancellation of a delivery once shipped from our supplier’s facility will be subject to a $50 fee plus applicable taxes. This is non negotiable as nearly all courier and freight companies charge us this fee. To make a change to your delivery address please email us at email@example.com, please include your name, order number, new delivery address as well as your updated billing address. We will verify your information prior to making the change and charging you the applicable fee.
At this time shopLivingspace.com does not deliver to countries outside of Canada. We are happy to discuss with you pick up arrangements for products shipped to our warehouse facility located in Vancouver, BC Canada. Please note, import duties may be charged for international shipments.
Manufacturer lead times vary from 4-16 weeks. Some items may have a longer lead time due to demand and availability. If an order is urgent please contact us at firstname.lastname@example.org to discuss specific product lead times. We do not keep inventory on all items with the exception of showroom stock.
Expedited shipping may be available for some items with additional fees.