At this time we can only offer shipping and delivery to addresses within Canada. All sales are in Canadian Dollars. Federal and Provincial Taxes are based on the provincial ship to address. For shipping & delivery to remote or rural areas please refer to our remote delivery policy below.
Most items ship direct from the manufacturers facilities and are shipped by designated freight carriers depending on the ship to address. In stock items are normally shipped within 48 hours of order. Items being shipped to remote areas will require an additional surcharge and will be discussed prior to processing your order. Delivery dates are approximate and are quoted in "business days" this does not include weekends and statutory holidays. PO Box addresses are not acceptable for freight deliveries.
We offer Free Shipping on a select number of brands and products. Exceptions include many but not all Herman Miller and Knoll products (which do not qualify for free shipping), deliveries to some rural locations, and orders under $100 which are subject to a $20 handling fee.
Livingspace uses Canada Post for most deliveries. Once an order has been fulfilled we will provide a tracking number for reference. Canada Post delivers during business hours only and a signature is required upon delivery of your order. If no one is home during delivery times a pick up card will be issued to collect parcels at the nearest post office location. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on a regular basis, please contact us or see this page for current lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
We will do our best to fulfill your order based on our standard domestic shipping policy; however, some areas are significantly more expensive for us to ship and deliver to than others, so an additional surcharge may apply if your address falls outside of our normal delivery range. Remote delivery surcharges apply for destinations with a distance of 160km or greater outside of major urban centres. We will contact you prior to applying any additional shipping surcharges.
Once your order is ready for delivery, we’ll be in touch to let you know when it will arrive and what to expect on delivery day. Our logistics team will determine a set date and time window for receiving your order. Smaller items are often sent via courier. These deliveries are not scheduled in advance, but we will share tracking information so you know when to expect your order. Your delivery time window will be provided 24 - 48 hours ahead of your scheduled delivery date.
With Threshold Delivery, your order will be delivered to the front door of your house or apartment. If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings are restricting access to non-residents — in these cases, our team will deliver to the closest point to your home that they’re safely able to.
For In-Room and In-Room + Assembly deliveries, our team will only enter your home when appropriately masked and will take all necessary precautions to prevent any damage to property.
On the day of delivery, you’ll receive a phone call when the delivery team is at the requested destination.
Store Pick Up
If you prefer to pick up your order in person, we offer Store Pick Up. All purchases made on our online store will exclude any shipping or delivery fees if you choose the store pick up option at checkout. Our helpful store staff will contact you when the product has arrived in our showroom and will have your product ready when you arrive. If needed we will assist in loading the item into your vehicle.
1706 West 1st Ave
White Glove Delivery
White Glove Delivery is available for most products. This service includes; inside delivery, unpacking and assembling the product, product placement and packaging removal and recycling. A scheduled appointment will be coordinated prior to the delivery and will take place Mon-Fri from 10:00AM to 5:00PM. Please contact us at email@example.com to receive a quotation for White Glove Delivery.
At this time shopLivingspace.com does not deliver to countries outside of Canada. We are happy to discuss with you pick up arrangements for products shipped to our warehouse facility located in Vancouver, BC Canada. Please note, import duties may be charged for international shipments.
Changes and Cancellations
Changes and Cancellation of a delivery once shipped from our supplier’s facility will be subject to a $50 fee plus applicable taxes. This is non negotiable as nearly all courier and freight companies charge us this fee. To make a change to your delivery address please email us at firstname.lastname@example.org, please include your name, order number, new delivery address as well as your updated billing address. We will verify your information prior to making the change and charging you the applicable fee.
In some cases items may be out of stock or made-to-order based on your selection.
If the ‘Add to cart’ button has been replaced with a ‘Pre-order’ button, this indicates that the product or variant is currently out of stock, but that it can be pre-ordered. We will order the item from the supplier for you, and either ship it to you or let you know when it's available for pickup once it arrives.
We accept pre-orders on all items for sale on shop.livingspace.com.
Standard lead times for our suppliers can be found by clicking here. If an item is back-ordered and not going to be available within these time frames, we will contact you with an ETA and give you the option to change or cancel your order.
Please contact us if you have any questions.
Pre-ordered items are subject to a 20% restocking fee if they are returned.